Refund Policy

Last updated: April 3, 2026

Thank you for purchasing SoloBuildTW digital educational products. Please read this refund policy carefully before making a purchase.

1. Digital Products No-Refund Policy

All products on this site are digital content (including Claude Code Experience Pack, AI Startup Soul Pack, and Combo Pack). Since digital products can be used immediately upon delivery and cannot be returned, refunds are generally not provided after purchase and delivery.

This policy complies with Article 19, Paragraph 2 of the Consumer Protection Act of the Republic of China (Taiwan) regarding exceptions for digital content.

2. Exceptions

In the following situations, we will evaluate whether to provide a refund or alternative solution:

Duplicate payment: Duplicate charges for the same order due to system error
Non-delivery: Payment successful but download link not received, confirmed by customer service as unresolvable
Significant content discrepancy: The actual product received significantly differs from the sales page description

3. Refund Request Process

If you encounter any of the above exceptions, please follow these steps:

Email SoloBuildTW@gmail.com within 7 days of purchase
Use the subject line: "Refund Request — Order Number"
Please include: purchaser name, order number, payment method, and reason for refund
We will respond with the result within 3 business days of receiving your email

4. Refund Method

Approved refunds will be returned via the original payment method:

NewebPay payments: Refunded to the original credit card account, approximately 7-14 business days
Lemon Squeezy payments: Refunded to the original credit card account, processing time per Lemon Squeezy

5. Contact Us

If you have any questions about refunds, please don't hesitate to contact us. We will do our best to help resolve your issue.

SoloBuildTW@gmail.com